Help Centre
Start with the three guides below. A deposit that has not arrived, a transfer sent on the wrong network and a withdrawal still marked pending are what support is asked about most, and each one has a full walk-through. Everything else is grouped by topic underneath, and every line is a link to the page that answers it.
Troubleshooting guides
Written from the same figures the cashier uses, so the numbers on these pages are the numbers your transaction is judged against.
Crypto deposit not credited
Confirmation counts network by network, the five things that actually go wrong, and the exact information support needs.
Read the guideSent crypto on the wrong network
Why one address is not another, what can honestly be looked at, and the exact information to send support.
Read the guideWithdrawal still pending
The states a payout moves through, why a person reviews each one, and why bonus money cannot be withdrawn yet.
Read the guide
Browse by topic
Account
Opening an account, verifying it, the currency your balance is held in, and closing one without leaving money behind.
Deposits
Picking a coin and a network, the minimum that actually applies, confirmation times, and transfers that do not show up.
Withdrawals
Requesting a payout, confirming it with two-factor, how review works, and how to read the state of a request.
Bonuses
The welcome scale, what wagering means in practice, which games move the requirement, and when an offer runs out.
Games
The library and its studios, real-money play, reading RTP and volatility, how results are verified, and playing on a phone.
Security
Two-factor authentication, passwords, spotting a fake site, and what happens to the data we hold about you.
Responsible play
Deposit, loss and session limits, cooling-off and self-exclusion. All of it is set from your own account and takes effect immediately.
Before you write to support
- Ask from the account the question is about, and be logged in — most answers need the transaction in front of the agent.
- For a deposit: the transaction hash from your wallet, plus the coin and the network you sent on.
- For a withdrawal: the request reference from your history and the time you submitted it.
- For a bonus: which offer it is, and what you have staked since claiming it.
- For anything technical: device, browser, and the exact time it happened.
If play stops being entertainment