Contact
Most questions have a faster answer than a support queue. Here is which channel to use for what.
Ways to reach us
Live chat
Inside your account, around the clock. The fastest route for anything touching a deposit, a withdrawal or a bonus on your own account, because the agent can see the transaction you are asking about.
Help centre
Deposits, withdrawals, bonuses, games and security, answered in one page. Worth a look before you queue.
Responsible play
Limits, cooling-off and self-exclusion can be set yourself, immediately, without contacting anyone. Requests sent to support are actioned without questions.
Partnerships and press
Affiliate enquiries, provider integrations and press requests are handled by the operator’s commercial team rather than by player support.
Response times
Live chat answers in minutes. Written enquiries are answered within one working day, and anything requiring a document review takes as long as the review takes — you are told which of the two you are in.
Before you write
For a deposit, have the transaction hash from your wallet ready. For a withdrawal, have the request reference from your history. For a bonus, note which offer it is. One message with those details beats four without them.